Keeping play under control

Facts to keep in mind

• 18 and over only, and only where your state allows it.
• Playing is not earning. The platform has an edge in every game. Some sessions end up, but the overall direction is down.
• Each round stands alone. Losing five Win Go rounds in a row does not make the sixth more likely to win.
• Bonuses mean more betting. Reward money usually has to be wagered before it can be withdrawn, so it pulls you into further play.

Make your limits before you start

1. A money limit

   Fix a monthly amount that would not hurt to lose, the kind of sum you might spend on an evening out. Once it is spent, stop until next month.

2. A time limit

   Set an alarm before each session. When it goes off, close the app, whether you are up or down.

3. Any limits the app offers

   Look for deposit or session controls in the app and turn them on. If there are none, use the phone and bank options listed below.

Warning signs

• Depositing again straight after a loss to win it back.
• Using money set aside for rent, school fees or bills.
• Keeping your play secret from people close to you.
• Getting tense or short-tempered when you cannot play.
• Borrowing or selling belongings to fund another deposit.

Recognise two or more? Pause now and speak to someone you trust or a helpline.

Blocks you can set up yourself

• Remove the app and delete any browser shortcut to the lobby.
• Turn on your phone's screen time or digital wellbeing controls to block the app and gaming websites.
• Talk to your bank about blocking or limiting payments to gaming merchants.
• Mute promotional notifications. Bonus alerts and referral messages are there to bring you back.

Free help in India

If someone you care about is struggling

Open the conversation with worry, not accusation. Try not to lend money or clear their debts, since that takes away the reason to change. Family members can call the same helplines for advice.

Questions about this page: [email protected].